SHIPPING & RETURNS
SpikemarK Products wants to make sure you are satisfied with the theatrical supplies we offer. Please read through our policies and we will be happy to assist you.
RETURN & EXCHANGE POLICY
Returning a brand new item, in its original packaging is easy!
Is the item new, but packaging opened? Is item used or defective?
We are still happy to help you, just contact us first for return authorization.
Standard Return Policy
We will accept any New and Unused product for Refund or Store Credit within 30 days from purchase.
Original shipping cost will not be refunded.
We also understand that life happens. In the case where you are not within the 30-Day time frame, please give us the opportunity to provide a solution specifically for you.
(Although we may be processing orders, we do not ship on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States. We ship through United States Postal Service (USPS), With USPS, we use delivery confirmation with domestic shipping and packages are insured.
Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
If you have received your order, and your package was damaged in transit, please contact us within 48 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.
Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Please allow us 2 business days to contact the shipping carrier regarding your missing package.